Yesterday, after Marcel and I arrived home from our drive, I decided to update the TomTom. It had shown me earlier that morning that I needed to do an update of various maps, but because we were leaving and the file was large, I decided to wait.
I left it downloading last night when we went away for a few hours with Desere and my mom-in-law, but when we got home, I noticed that the internet had been out, and that the update had failed. No problem- I started the update again and went off to do my thing. Later, I came back to find that the update had failed again, but this time when I tried to update, it said there was no available update.
I found that odd, but didn’t think too much about it- figured that it had been successful afterall, but I found out otherwise when I actually turned on TomTom and it said “NO Maps Found”.
I had NO Idea what to do, so I picked up the phone and called TomTom, but they were already closed and wouldn’t be open until Monday. ARghhhhh, I knew I didn’t want to wait until Monday. I tend to be very obsessive about that type of thing.
Not to be defeated, I called another location of TomTom, which should have been open, and I was on hold, with the message that all operators were busy, and someone would help me soon. 80 minutes later, I was still waiting, and they were also on the verge of closing.
The website offered one solution to the problem, but that didn’t help. While listening to the hold music, I decided to snoop around myself and see if I could figure out what the problem was.
I knew it had to be from the update, but what I didn’t realize is that the updates were also found on my computer, and upon snooping through the file folders, I found where the update was. I deleted it (actually copied it to my desktop just in case, but removed it out of the file folders), and voila’ the update appeared in my updates, so I started the download and hung up the phone on TomTom.
It took a while, but the file eventually downloaded and installed, and the moment of truth came when I turned on the TomTom to see if I had a map, any map, and I did. Everything was just as it was suppose to be. Problem solved!!
I felt so great after sorting it out. Computer and technical issues drive me crazy until I can sort out or find someone who can sort out the problem. Luckily, I was able to do this one alone.
At least if it happens again, I’ll know what to do.
Persistance really does pay!